Privacy Statement


The Bwcabus Service

Bwcabus is a service provided jointly by Carmarthenshire County Council, Traveline Cymru and University of South Wales. The service is led and delivered by Carmarthenshire County Council in partnership with Ceredigion County Council and contract operated by Richards Bros and Lewis Coaches.

How personal information is used

Personal information provided by users either through registration cards, surveys, the website or call centre is only held and used for the purposes of providing the Bwcabus service.  Carmarthenshire County Council shares this personal information with the organisations listed above for the purpose of assisting in service provision.

Statistical reports are regularly generated using passenger journey information and general data in order to provide updates to the project’s funding body, the Welsh Government, however no personal information pertaining to any passenger is passed to either organisation.

Visitors to our website

The Bwcabus Project does not capture or retain any personal information about individuals who visit our website, except where they choose to give their personal details via the online form to register for the Bwcabus service.

Where any of our online forms are completed, the personal information provided is used only to provide the services requested.

This privacy statement does not apply to websites that are not run by the Bwcabus Project.

Third-Party Websites/Linked Websites:

Links may be provided to websites maintained by others (‘Third-Party Websites’). The content of these websites has not been reviewed in their entirety and the Bwcabus Project is not responsible for the contents of or any products or services offered in such Third-Party Websites.

Contacting the Bwcabus Call Centre

Telephone calls to the Bwcabus Call Centre may be recorded for training and monitoring purposes.

Travelling on the Bwcabus Vehicles

CCTV is installed in all of our vehicles and is monitored and recorded to ensure passenger and driver safety. 

Changes to this privacy statement

We keep our privacy statement under regular review and we will place any updates on this webpage.

PACTO Bus Buddies
05/02/2018PACTO Bus Buddies

We have teamed up with PACTO Bus Buddies to give Bwcabus ...

Teithwyr: Byddwch yn ymwybodol y gallai eira a rhew darfu ar wasanaethau heddiw. Cysylltwch â'r ganolfan alwadau a… 11 days ago

Passengers please be aware that snow and ice may disrupt services today contact call centre for updates. Call 01239 801 601 11 days ago